Privacy Policy

Privacy Policy

 

Effective Date: March 25, 2025

Last Updated: March 25, 2025

 

1. Introduction

 

VisualTouch POS is committed to protecting the privacy and security of personal information collected through our private assistant services. This policy outlines how we collect, use, store, and protect personal data, ensuring compliance with applicable privacy laws in the United States and Canada.

 

2. Information We Collect

 

We may collect the following personal information:

• Contact Details: Name, email address, phone number, business address.

• Account Information: User credentials, preferences, and settings.

• Communication Data: Emails, SMS messages, or other communications.

• Transaction Data: Billing details, payment history, and service usage.

• Technical Data: IP addresses, device identifiers, and browsing behavior.

 

3. How We Use Your Information

 

We use personal data for the following purposes:

• Providing private assistant services and customer support.

• Processing payments and managing subscriptions.

• Sending important service-related communications.

• Complying with legal obligations and regulatory requirements.

• Improving our services and user experience.

 

4. SMS Communication Compliance

By providing your phone number, you consent to receive SMS messages from VisualTouch POS, including service updates, appointment reminders, billing notifications, and promotional messages (if opted in).

• U.S. Compliance (TCPA & CAN-SPAM Act):

• Users must provide explicit consent to receive SMS communications.

• Opt-out instructions are included in every message (e.g., “Reply STOP to unsubscribe”).

• Canada Compliance (CASL):

• Express or implied consent is required before sending SMS messages.

• Users can withdraw consent at any time by replying “STOP” or contacting us.

Privacy policy - SMS services

 

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

 

SMS Terms & Conditions

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from VisualTouch POS, you may receive messages related to the following:

• Conversational messages

Example: "Thank you for contacting Visual information products inc/ VisualTouch Support   (Reply STOP to opt out)"

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per month.

Example:
"Message frequency may vary. You may receive up to 1 SMS messages per month regarding your appointments or account status."

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from VisualTouch POS in the following ways:

• They fil out a website form located at: https://visualtouchpos.com/index.php/contact

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (https://visualtouchpos.com/index.php)

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
• Message frequency may vary

5. Data Storage & Security

 

We implement industry-standard security measures to protect personal data against unauthorized access, loss, or misuse. Data may be stored in the U.S. and Canada, and we comply with PIPEDA, CCPA, and applicable state/provincial laws regarding data security.

 

6. Data Retention

 

Personal data is retained only as long as necessary to fulfill its intended purpose or to comply with legal requirements. Upon account closure, we will securely delete or anonymize your data unless retention is legally required.

 

7. Third-Party Sharing

 

We do not sell or rent personal data. However, we may share information with:

• Service Providers: Payment processors, cloud storage providers, or SMS gateway providers.

• Legal Authorities: If required by law, regulation, or legal process.

 

8. User Rights & Choices

 

Depending on your jurisdiction, you may have the right to:

• Access & Update: Review or update your personal information.

• Opt-Out of Marketing: Unsubscribe from promotional emails and SMS.

• Request Deletion: Ask us to delete your data where applicable.

• Data Portability: Request a copy of your data in a usable format.

 

For privacy-related inquiries, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

 

9. Updates to This Policy

 

We may update this policy periodically. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

 

10. Contact Information

 

If you have any questions or concerns about this policy, please contact us:

 

VisualTouch POS

Website: www.visualtouchpos.com

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 1-855-513-8877